Администратор службы приема и размещения (METROPOL Гранд Отель Геленджик 5*)

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EDUCATION 2003-2006 University Dalnevostochniy of Vladivostok (Diploma) BAC +5 1994-1997 Politehnica Technical School (Bachelor degree in Accoun Lng) WORK EXPERIENCE September 2018 – April 2020 Hotel Pavilion Phuket Thailand Posi Lon : Hostess •Organized and scheduled reserva Lons for 50+ customers daily both over the phone and online. •Provided excellent customer service and fostered warm rela Lonship to ensure the client has a pleasant experience. •Communicated with customers and sta ff to guarantee that any concerns were promptly addressed and guests le V happy. •Presented the daily specials to tables, and sold customers on popular drink opLons, contribu Lng to a 20% rise in drink sales that year. October 2017 - September 2018 : Restaurant Sarao, France Posi Lon : Manager •Hired, trained, and coached sta ff members on customer service skills. •Implemented a revised inventory system focused on storage condi Lons and ordering techniques, resul Lng in a 15% more pro fit. •Consistently exceeded monthly sales goals by a minimum of 10% by training sta ff on upselling techniques and by crea Lng a featured food and beverage program. August 2014 – September 2017 : Grand Hotel du Midi, France Posi Lon : Recep Lonist •Answered mul Lple phone lines, transferred calls to corresponding departments, filed records and billed accordingly. •Inves Lgated and analyzed client complaints to iden Lfy and resolve issues to meet the client most sa Lsfactory. •Greeted and registed guest, issued room keys and escort instruc Lon to bellhops. April 2013 – February 2014 : Brand Bou Uque Men and Women Posi Lon : General Manager •Offered excep Lonal customer service to di fferen Late and promote the company brand. •IniLated new procedures of inventory control of all merchandise to reduce obsolete stock, which became the standard prac Lce of the division. •Ensured that promo Lons are current and set up to company standards in district. •Managed payroll, scheduling, audits, supply order, and damanges. December 2009 – January 2011 : La casa Pizza Restaurant, France Posi Lon : Restaurant Manager •Supervised a diverse team of restaurant sta ff, while also managing dining room, bar, and administra Lve responsibili Les. •Managed ordering of food, supplies, and beverages, as well as inventory control and audi Lng of stockroom. •Maintained and developed a superb dining experience for families and couples. •Ensured Occupa Lonal Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met. PROFILE Piskaeva Ekaterina CONTACT PHONE: +79180657417 (Russia) +33619450585 (France) Email : katya-pet@mail.ru LANGUAGE SKILLS Russian, English, French